Every business needs someone answering the door. Screening calls. Sorting the real opportunities from the noise. Big companies hire a receptionist. Small businesses let everything go to voicemail.

Liana Banyan gives every member MoneyPenny — an AI receptionist that screens, sorts, and responds to inbound contacts so you do not have to.

How MoneyPenny Works

When someone contacts you through the platform — whether it is a business inquiry, a collaboration request, or a customer question — MoneyPenny handles the first interaction.

MoneyPenny checks four things:

Tier 1 — Known Contacts. Is this person already in your contacts list? If yes, they get through immediately. No screening needed. Your people are your people.

Tier 2 — Platform Members. Is this person a Liana Banyan member? Members have a track record. MoneyPenny can see their Marks, their reputation, their history. Members get a fast response with context.

Tier 3 — Verified Externals. Is this someone from outside the platform who has been verified? A business owner responding to a Captain’s pitch, for example. MoneyPenny sends them a polite acknowledgment and queues the message for your review.

Tier 4 — Unknown. Everyone else. MoneyPenny sends a professional auto-response (“Thank you for reaching out. Your message has been received and will be reviewed.”) and puts the message in your screening queue. No personal information is shared. No commitment is made.

What You Control

MoneyPenny is not a black box. You control:

  • Your contacts list — who gets through automatically
  • Your auto-response templates — what unknown contacts receive
  • Your screening preferences — how aggressive the filtering is
  • Your availability — when you want to be reachable vs when MoneyPenny handles everything

Why This Matters

If you are a Captain onboarding businesses, you get a lot of inbound messages. Some are serious. Some are spam. Some are competitors fishing for information.

If you are a creator selling through the marketplace, customers have questions. Some need a real answer. Some are covered by your FAQ.

If you are just a member living your life, you do not want random platform messages interrupting your dinner.

MoneyPenny handles all of this. Quietly. Professionally. And you decide how much of it you ever see.

MoneyPenny is enabled by default for all members. Customize your settings in your Helm under Contact Preferences.